STORE POLICY

Online Clothing Store Policy

1. Introduction Welcome to [Store Name]. We are committed to providing an excellent shopping experience, and in order to ensure transparency and clarity, we have outlined our store policies below. By making a purchase, you agree to the following terms and conditions.

2. Ordering & Payment

• Payment Methods: We accept all major credit and debit cards, PayPal, and other secure payment gateways as indicated on our checkout page.

• Order Confirmation: After placing an order, you will receive an email confirmation. Please check all details carefully and notify us of any errors immediately.

• Order Processing Time: Orders are processed within [X] business days. Custom or made-to-order items may take longer, with specific timelines provided on the product page.

3. Shipping & Delivery

• Shipping Rates: Shipping costs are calculated at checkout based on your location and the shipping method selected.

• Delivery Time: Standard shipping usually takes [X] to [Y] business days. Expedited shipping options are available for faster delivery.

• International Shipping: We offer international shipping to selected countries. Additional customs fees, taxes, or duties may apply, which are the responsibility of the customer.

• Tracking Information: Once your order has shipped, a tracking number will be provided via email.

• Lost or Stolen Packages: We are not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact the carrier directly.

4. Returns & Exchanges

• Return Policy: You may return or exchange unworn, unwashed, and undamaged items within [X] days of delivery. Items must include original packaging and tags.

• Non-Returnable Items: Custom-made, personalized, or sale items are final sale and cannot be returned or exchanged.

• Return Process: To initiate a return, please contact our customer service team at [Email] with your order number and reason for return. Once approved, you will receive instructions on how to send the item back.

• Return Shipping Costs: The customer is responsible for return shipping costs unless the item was defective or an error occurred on our part.

• Refunds: Once your return is received and inspected, we will process your refund within [X] business days. The refund will be credited to your original payment method.

5. Size & Fit Guide

• We provide detailed size charts on all product pages to help you find the perfect fit. Please review the measurements carefully before placing your order.

• If you need further assistance with sizing, feel free to contact our support team.

6. Product Availability

• Stock Levels: We strive to keep our inventory up-to-date, but occasionally items may go out of stock after your order is placed. If this happens, we will notify you and issue a full refund or provide an alternative option.

• Custom Orders: Custom-made items may have different processing times. Please allow [X] weeks for custom items to be created and shipped.

7. Discounts & Promotions

• Discount Codes: Only one discount code can be used per order. Discounts cannot be applied retroactively after the order is placed.

• Sale Items: Sale or clearance items are not eligible for return or exchange unless otherwise stated.

8. Privacy & Security

• Customer Data: We respect your privacy and are committed to protecting your personal information. Please review our [Privacy Policy] for details on how we collect, use, and secure your data.

• Secure Payment: All transactions are encrypted to ensure the highest level of security for your personal and payment information.

9. Customer Service

If you have any questions or concerns, please don’t hesitate to contact us at [Email] or call us at [Phone Number]. Our customer service team is available to assist you from [Hours of Operation].

10. Changes to Policy

We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page, and your continued use of the site after such changes will constitute acceptance of the new terms.

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